Question 1

What is contract furniture?

Accepted Answer

In simple terms, contract furniture is any furniture that is used in a commercial environment.

Contract furniture is used by businesses and commercial spaces. That can range from offices and coworking spaces to restaurants, pubs, and cafes – from hotels to sporting arenas to airports, to… you get the picture. If it’s not for your home we are happy to help you outfit it with beautiful, well-designed, hard-wearing furniture.

Contract furniture is generally more durable so it can withstand heavy use, and it’s reasonably easy to maintain. It’s built to different specifications than your residential furniture with extra reinforcement such as screws and dowels at primary joints. Contract furniture is generally made to order which means you have a much broader range of finishes and design options when choosing the right furniture.

Contract furniture also has to comply with health and safety requirements. This includes things like the Martindale fabric abrasion test, to prove the durability of a fabric to a minimum number of rubs. Or, the British Standards for Flammability, also known as Crib 5 – a standard for materials and furniture. The standard does not require furniture to be fireproof, but if a flame does ignite it’s likely to die out more quickly and is less likely to spread.

Question 2

Who are we at Contract Chair Co?

Accepted Answer

We’re passionate about good furniture and about providing exceptional care and service to our commercial and hospitality clients. Contract Chair Co, established in 2006, is a leading furniture supplier operating out of a large working showroom in Hammersmith, London.

Here at the Contract Chair Company, we supply European-made furniture to hospitality clients in the UK, EU, U.S.A, and the Middle East. With our extensive range of high-quality chairs, stools, sofas, tables, and more we cater to the unique needs of architects, interior designers, and industry professionals. Whether it's a stylish hotel lobby, a vibrant restaurant, or a contemporary office space, we offer a diverse collection that blends style, comfort, and durability, ensuring our clients find the perfect furniture for their projects. We’re committed to excellence – with our attention to detail, resources for designers, and efficient customer service, we continue to be a trusted partner for commercial clients looking for innovative and tailored furniture solutions.

Question 3

Do you have a showroom?

Accepted Answer

Of course! We have a showroom in Hammersmith, London that is equipped to showcase a broad range of our products to fit your design projects. We have over 500 chair samples, thousands of wood, metal and fabric swatches, extensive options for tables tops and table bases, and bespoke samples, all to help guide you in your decisions for your next commercial design project.

We’re located at 135 Glenthorne Road, London, U.K., W6 0LJ, just a short walk from Ravenscourt Station. Driving in? Use our free on-site parking.

Visitors will need an appointment to view the showroom. Please email us at contact@thecontractchair.co.uk or call 020 8735 6000 to book an appointment.

Question 4

Do you sell to the general public?

Accepted Answer

We supply furniture for commercial projects, not domestic – even if we stock the item you want for your home, or even if you’re a designer working on a residential project, unfortunately, we will not be able to take you on as a client. This is due to a number of factors including minimum order volume, transport costs from our European manufacturers, and the fact that we cannot accept returned orders as everything we supply is made to order.

Question 5

What sectors do you serve?

Accepted Answer

Contract furniture is the furniture used by businesses and for commercial purposes. At The Contract Chair Company, we supply furniture to the following sectors of the commercial and hospitality industry. If you have a commercial project that does not fit within these sectors, give us a shout and we will work with you to help bring your vision to life.

Question 6

I have a complaint, who do I contact?

Accepted Answer

We're happy to help you sort out any issues you may have before, during, or after your order has been made. Simply contact us via the chat bubble on our homepage by phone at 020 8735 6000 or contact your sales representative if it's an order-related issue.

Question 7

Do you rent furniture?

Accepted Answer

We do not currently rent furniture. Our showroom displays a cross-section of products we offer, but as our goods are made to order we don't keep enough inventory available on-site to support furniture rentals.
So, you might be saying to yourself “But you deal with contract furniture. How does ‘contract’ not mean that it’s for rent?” Contract furniture is furniture that’s used in a commercial setting. To learn more jump to the FAQ about “What is contract furniture?”

Question 8

How much lead time do you need for an order?

Accepted Answer

Estimated lead times are specified separately for each product. As the orders are priced based on one consolidated delivery to you the product with the longest lead time dictates the overall lead time of the project. The lead time starts once the order has been confirmed. Click here to learn more about the order timeline.

If you’re working toward a specific delivery date you can filter your searches on the product category pages based on lead times so that you don’t miss your project deliverables.

Lead times may vary depending on the order size, complexity, or customizations. Supply chain interruptions can also affect how quickly an order can be completed, however, the lead times on our site are regularly updated to accurately reflect current lead times from our suppliers.

Question 9

Are your lead times accurate?

Accepted Answer

Yes, all the lead times listed on our website are regularly updated.

If you have an emergency and need a product expedited so it’s delivered faster than shown on our website please fill out our contact form or email us at sales@thecontractchair.co.uk

We will do our best to accommodate your request.

Question 10

How long does it take to ship within the mainland UK?

Accepted Answer

For shipments within the mainland UK, shipping times are included in the lead times listed on product pages. Typically once your order is received at our warehouse, shipping within the mainland UK is approximately 1 business day.

Question 11

How long does it take to ship within Europe?

Accepted Answer

For orders within Europe, your goods will be dispatched directly from our suppliers. It typically takes 1 week for your order to arrive at your shipping address. These timelines are estimates and are subject to change depending on factors such as inclement weather. Speak with your sales representative regarding precise shipping times for your order.

When you’re choosing products keep in mind that European shipping will add 1 week on top of the listed lead time on the product page.

Question 12

UK

Accepted Answer

We offer the following delivery options in the UK

Full Installation

Delivery to agreed address.
Products moved from vehicle to site.
Products are unboxed and assembled. Includes table assembly.
Products are laid out according to a plan.
Removal of all packaging.
Full installation of furniture EXCLUDES floor-fixing or wall-mounting and EXCLUDES fixings for these items.
Quote assumes delivery will be on the ground floor; no access restrictions (shopping centre, stadium, etc.); not a new build (where CSCS or RAMS cards are required).
Delivery will take place within normal working hours (Mon-Fri, 10am – 4pm).
If delivery requirements/assumption change at a later date, the quoted price will be subject to an upcharge.

Delivery with Goods Moved to Site

Delivery to agreed address.
Products moved from vehicle to site.
Products are unboxed and assembled. Includes table assembly.
Removal of all packaging.
Quote assumes delivery will be on the ground floor; no access restrictions (shopping centre, stadium, etc.); not a new build (where CSCS or RAMS cards are required).
Delivery will take place within normal working hours (Mon-Fri, 10am – 4pm).
If delivery requirements/assumption change at a later date, the quoted price will be subject to an upcharge.

Tailgate Drop Off

Delivery to agreed address.
Boxed products to be handed over at the tailgate of the vehicle.
Customer assistance will be required during unloading.
Products may be unassembled and without fixings.
Quote assumes delivery will be on the ground floor; no access restrictions (shopping centre, stadium, etc.); not a new build (where CSCS or RAMS cards are required).
Delivery will take place within normal working hours (Mon-Fri, 10am – 4pm).
If delivery requirements/assumption change at a later date, the quoted price will be subject to an upcharge.

Pallet Drop Off

Delivery to agreed address.
Products are to be dropped off on pallets beside the vehicle.
Full installation of furniture EXCLUDES floor-fixing or wall-mounting and EXCLUDES fixings for these items.
Quote assumes delivery will be on the ground floor; no access restrictions (shopping centre, stadium, etc.); not a new build (where CSCS or RAMS cards are required).
Delivery will take place within normal working hours (Mon-Fri, 10am – 4pm).
If delivery requirements/assumption change at a later date, the quoted price will be subject to an upcharge.

Question 13

Ireland

Accepted Answer

Tailgate Drop-off

Drop-off at an agreed address in the EU.
UK VAT is not payable, but you should expect a separate EU VAT invoice (at your national rate) from a customs agent when the goods enter the EU. This VAT can be included in a business VAT return. (‘DAP’ equivalent).
A commercial invoice and packing list (plus any other necessary documents) will be included.
Products may be unassembled (fixings provided when appropriate).
Drop-off should be within normal working hours and assistance will be required with unloading.

Full Installation

Installation of goods at an agreed address in The Republic of Ireland.
UK VAT is not payable, but you should expect a separate Irish VAT invoice from a customs agent when the goods enter the country. This VAT can be included in a business VAT return. (‘DAP’ equivalent).
A commercial invoice and packing list (plus any other necessary documents) will be included.
Installation should be within normal working hours
Assuming good access for large vehicles.
If delivery requirements/assumption change at a later date, the quoted price will be subject to an upcharge.

Question 14

Rest of EU

Accepted Answer

For all the EU countries, not listed separately, we offer the following delivery service:

EU Tailgate Drop-off

Drop-off at an agreed address in the EU.
UK VAT is not payable, but you should expect a separate EU VAT invoice (at your national rate) from a customs agent when the goods enter the EU. This VAT can be included in a business VAT return. (‘DAP’ equivalent).
A commercial invoice and packing list (plus any other necessary documents) will be included.
Products may be unassembled (fixings provided when appropriate).
Drop-off should be within normal working hours and assistance will be required with unloading.

Question 15

Switzerland

Accepted Answer

Tailgate Drop Off

Drop-off at an agreed address in Switzerland.
UK VAT is not payable, but you should expect a separate Swiss VAT invoice from a customs agent when the goods enter the country. This VAT can be included in a business VAT return. (‘DAP’ equivalent).
A commercial invoice and packing list (plus any other necessary documents) will be included.
Products may be unassembled (fixings provided when appropriate). Drop-off should be within normal working hours and assistance will be required with unloading.

Question 16

UAE

Accepted Answer

For UAE we offer the following delivery services:

Installation

Delivery to an agreed address in the United Arab Emirates.
UK VAT is not payable.
Included are local handling charges.
Products will be un-wrapped, assembled and laid out, with packaging removed.

Tailgate Drop Off

Drop-off at an agreed address in the Middle East.
UK VAT is not payable, but this quote includes local import tax which we will pay on your behalf (you will not be able to reclaim this). ('DDP' Equivalent).
Included are local handling/customs-type charges.
A commercial invoice, packing list and Certificate of Origin will be included.
Products may be unassembled (fixings provided when appropriate).
Drop-off should be within normal working hours and assistance will be required with unloading.

Question 17

Rest of Middle East

Accepted Answer

Tailgate Drop-off

Drop-off at an agreed address in the Middle East.
UK VAT is not payable, but this quote includes local import tax which we will pay on your behalf (you will not be able to reclaim this). ('DDP' Equivalent).
Included are local handling/customs-type charges.
A commercial invoice, packing list and Certificate of Origin will be included.
Products may be unassembled (fixings provided when appropriate).
Drop-off should be within normal working hours and assistance will be required with unloading.

Question 18

USA

Accepted Answer

Tailgate Drop Off

Drop-off at an agreed address in the USA.
UK VAT is not payable.
Included are local handling charges and import costs (‘DDP’ equivalent).
A commercial invoice, packing list, Lacey Act form and W9 tax form will be included.
Products may be unassembled (fixings provided when appropriate).
Drop-off should be within normal working hours and assistance will be required with unloading.

Question 19

Rest of The World

Accepted Answer

We can organise a delivery of our products worldwide. As the conditions and services we are able to offer may differ by country, please get in touch with us in order to get a quotation.

Question 20

Delivery to UK Address

Accepted Answer

20% VAT will be charged.

Question 21

Collection from our UK Warehouse

Accepted Answer

20% VAT will be charged

Question 22

Delivery to a foreign (i.e. non-UK) address

Accepted Answer

Your invoice will be zero rated – you will not have to pay VAT to us.

Question 23

Collection from our UK warehouse with an intention to send the goods abroad.

Accepted Answer

20% VAT will be charged, but it can be refunded when we are provided with a Proof of Delivery of the goods at a foreign address.

Question 24

Special Scenario: Delivery from one of our EU factories directly to an address in another EU country.

Accepted Answer

Our default process is to consolidate orders in our UK warehouse, then deliver anywhere in the world. But in exceptional situations (not least if time is short), we may consider arranging a delivery directly from our EU based factories to an address in another EU country.

In such a case, the goods do not leave the EU, but still cross country borders, therefore VAT can be zero rated – subject to the following conditions:

We must be provided with your VAT number in the destination country.
We must have confirmation that you have a VAT number in the destination country before we confirm the final quotation for the order.

A VAT number for the purchaser of the goods, registered in the delivery country, must be provided prior to ordering. If you do not have a VAT number in the destination country, we will have to charge you the VAT of the destination country.

Note: If goods are coming from multiple factories, the delivery will not be consolidated. Customer will receive a separate delivery from each of our factories.

Question 25

What is the sales email address?

Accepted Answer

You can reach someone from our sales team at sales@thecontractchair.co.uk

Question 26

How do I get a furniture quote?

Accepted Answer

To get started on a furniture quote you can fill out our contact form, create a project with your favourite products and request a project quote, or email us at contact@thecontractchair.co.uk

Question 27

Are the website prices trade prices?

Accepted Answer

We only deal to trade so all the prices on our website are guideline trade prices. Please request a formal quote by filling out our contact form or emailing us at contact@thecontractchair.co.uk

Question 28

Do you have a minimum order quantity (MOQ)?

Accepted Answer

Our minimum order quantities, or MOQs, exist on a product-by-product basis. If you visit the product’s listing page on our website you’ll be able to see its MOQ at the bottom where you select the quantity you want to purchase.

Question 29

What is your return policy?

Accepted Answer

When it comes to order alterations or cancellations, once an Order Confirmation has been sent, you have 48 hours to cancel. Any costs incurred as a result of order alteration or cancellation will have to be paid for in full by the buyer.

Since all of our products are made to order, after that 48-hour window has elapsed, we are not able to cancel orders. For the same reason are also unable to accept any returned products.

Question 30

I have a specific vision. Do you do bespoke furniture?

Accepted Answer

Yes! We love bespoke furniture and would love to work with you to make that vision a reality. We’ve also designed some of our own bespoke pieces that are available and ready to order on our website.

Learn more about our bespoke furniture process.

Question 31

​Is the furniture guaranteed?

Accepted Answer

Absolutely! We guarantee our products against all manufacturing faults for one year (12 months) from the delivery date. If there are any issues with the product upon delivery or if it fails as a result of manufacturer error we will work with the manufacturer to make it right.

There are certain conditions that will void the guarantee. Learn more here.

Question 32

What is a Project?

Accepted Answer

Project is a tool for you to collate and organise your furniture selections in one place with product details, quantities, and pricing.

You can create a dedicated Project on our website for each of your projects.

Question 33

What are the key features of Projects?

Accepted Answer

Organising: Collate and organise your products using intuitive grouping and drag-and-drop sorting.
Alternative product management: Add alternatives (without inflating your current total price). PRO ⭐
Product sourcing: Add suggestions if you can’t find the piece you want on our site. We’ll source it for you! PRO ⭐
Budget Management: Keep an eye on the project total for the whole project as well as for each group.
Delivery Pricing: Get project delivery costs and lead times.
Request a formal quotation: Request a quote, including bespoke products or custom modifications.
Exporting: Export your project in print-friendly formats or as a quotation PRO ⭐
Sharing: Invite colleagues to view and/or contribute to your projects.

Question 34

How do I create a new project?

Accepted Answer

From the My Projects button.

Click on the Projects 📁icon in the top right of the window, and select the "+ Create new project" button.

You need to name your new Project and then you’re ready to start adding products to it.

From the Add to Project button.

Click the “Add to Project” button on product pages or category pages.

or

Click on the “+ Create new project” button.
You need to name your new Project and then you’re ready to start adding products to it.

From My Projects page

Click on the Projects 📁icon in the top right of the window, and select the “View all Projects” button.
Click on the “+” button labelled “Create new project”

You need to name your new Project and then you’re ready to start adding products to it.

Question 35

How do I add a group?

Accepted Answer

From your Project page.

At the top of your Project window, below the Project Name, you’ll find the ‘+ Add Group’ button to create a new group.

(INSERT NEW IMAGE)

You need to name your new group and then you’re ready to start adding products to it.

(INSERT NEW IMAGE)

From a product page or product listing page.

You can create a group from the “Add to project” button on a product page, or product listing page.
Select the project name
On the following screen select “Add to group. If you already have a group created you can select the group or create a new one.
You need to name your new group and then you’re ready to start adding products to it.

(INSERT NEW IMAGE)

Question 36

How do I add a product?

Accepted Answer

From your Project page.

At the top of your Project window, below the Project Name, you’ll find the ‘+ Add Product’ button to select products to populate your Project.

(INSERT NEW IMAGE)

When you click ‘+ Add Product’ a new page will open with a search bar and category selector.

(INSERT NEW IMAGE)

When you’ve found the furniture you want, click the ‘Add to project’ button
This will open a window with the product details where you can specify all of the characteristics and attributes.
At the bottom of that window, you will see an “Add to project” button to finish.

From a product page.

(Insert “Add to Project” button image)

You can also add a product to a project from the “Add to project” button on a product page, or product listing page.
Open the “Add to Project” menu.

(INSERT NEW IMAGE)

Find and click on the project name.
On the following screen click “Add” next to the desired group.

(INSERT NEW IMAGE)

Question 37

How do I remove a product?

Accepted Answer

On the right side of the Project page, you’ll see a trash bin icon 🗑️ that allows you to delete the listed product from your Project, this will instantly update the project total as well.

Question 38

How can I organise the products?

Accepted Answer

There are various ways to organise your products inside Projects.

We recommend that you create multiple projects. This way you can keep each of your jobs separate, including the pricing, and delivery options, which means less hands-on work for you later.

Inside each of your Projects, you can create groups to keep each section of your job separate. This is particularly useful for large projects like hotels, where you must separate furniture selection for various spaces.

You can also sort products with a simple drag-and-drop action within the groups or even drag them from one group to another.

(INSERT NEW IMAGE Highlighting the drag handle)

Things become more complex when you have multiple product options for one furniture slot. You can take advantage of the “Add Alternative” feature in this case.

Question 39

What is an alternative product?

Accepted Answer

You can add alternative products to your Projects so if you’re not 100% certain of a piece you can easily swap it out with its pre-selected alternative.

For each of your furniture slots, you can have one primary and multiple alternative products in your Project, but those additional pieces won’t inflate your Project's total cost. If you swap an item out for an alternate piece, the project total cost will instantly update to reflect the current selection. PRO Feature ⭐

Question 40

How do I add an alternative product?

Accepted Answer

Find the item for which you want to add an alternative product. On the top right of the product component, you will see an “+ Alternative” button.

INSERT IMAGE

This will open a new page with a search bar and category selector. Follow the usual steps of adding a product.

Once added, the alternative product will appear indented under the primary product and it will have a “Pick as Main” button.

Clicking the “Pick as Main” button will turn this product into the primary one, and the primary item will become an alternative. The Project cost will instantly recalculate to take into account the new primary product.

Question 41

How can I suggest a product that’s not on your website?

Accepted Answer

If you have something specific in mind and can’t find it on our site we can source it for you. PRO Feature ⭐

To add a suggested product click on the “+ Add Suggested Product” button under your Project name.
A screen will pop up asking you to fill in all relevant product details such as name, reference, manufacturer, budget, lead times, and quantity, plus details such as images and specifications.
Once you’ve input all of the relevant information (you don’t have to fill them all), click the “Add to project” button.

When you suggest a product in Projects it will update the project total with your suggested budget per item. To get an accurate price for a suggested product, please request a quotation.

Question 42

Can I change product specifications after adding a product to my project?

Accepted Answer

Yes, you can modify your specifications from the main Project page. Just click “Edit” to expand the list of product attributes in an editable state, make your amendments and Save. This will instantly be reflected in product price and overall project cost.

Question 43

Can I add references to products?

Accepted Answer

When specifying furniture for a large venue interior designers usually refer to particular slots of furniture using references. This helps identify where exactly a particular piece is destined to be positioned within the project.

(INSERT NEW IMAGE)

This is exactly where our Reference field is helpful. Adding your references here will help you stay organised, they will also appear on the exported project document and if you place an order we’ll use the references when delivering and installing the furniture at the final destination.

Question 44

What if I have multiple choices for a particular slot?

Accepted Answer

Are you ever caught thinking “What piece will go perfectly here?” Sometimes the answer isn’t totally clear. With Projects, you can add alternatives and include a reference for a particular slot. There is a reference field next to the primary product name for you to input the reference information so you can easily keep track of where that piece belongs. PRO Feature ⭐

See FAQ: “What is an alternative product?” and “How do I add an alternative product?” to learn more about alternative products.

Question 45

Are the prices accurate and up to date?

Accepted Answer

Yes, the prices reflected in your Projects are accurate. We provide real-time, dynamic pricing so know what your running total is so you can stay on budget.

Question 46

Are the prices fixed?

Accepted Answer

No, prices can change from time to time for several reasons (most commonly because of exchange rates, and material and supplier price changes). Price lists are updated daily so you’re getting the most up-to-date information possible.

Once your furniture selection is complete you can request a quote to lock in your price. Quotes are valid for 30 days.

Question 47

Do I get a volume discount?

Accepted Answer

Prices will change based on how many units you’ve chosen and usually you will find that unit price comes down with higher quantities.

The economies of scale are usually achieved through saving on transportation costs. Also, some factories have discount policies tied to order value and we pass those savings on to you! So where this applies the reduced cost will also be automatically reflected in the price you see.

Question 48

How do I request a quote?

Accepted Answer

At the bottom right of your Project, next to the Project total price you can click “Request Quotation.”

This will open a new window where you can add or modify the delivery address and add additional comments before submitting it to our accounts team for review.

Question 49

Why would I request a quote if I can see the live price?

Accepted Answer

There are four main reasons why you would want to request a quote, even though we display dynamic pricing on our website.

Freeze your price for 30 days: With dynamic pricing on the website, the prices shift from time to time. We can prepare a quote for you that’s valid for 30 days.
You’ve added a “Suggested Product”: When you add suggested products to your projects we need to source and price them separately. Requesting a quote will give you the precise price for the products you’re requesting.
You’ve added notes or non-standard customisations: Some customisations on the product pages will generate an updated price automatically, but if you want to go off-script and customise your choices further we will need to prepare a quote to address your requests. Dynamic pricing does not account for non-standard customisations.
Automatic delivery cost is not available: Our system allows for some automatic delivery cost calculations (See FAQ: Does the total price shown in Projects include delivery costs?), but if your delivery requirements don’t fall within those parameters we will need to quote the delivery price separately.

Question 50

How long will it take to receive a formal quotation?

Accepted Answer

To achieve guaranteed prices, all of our formal quotes go through manual checks, therefore they need a bit of time to turn around.

We can typically get back to you with a formal quotation within one (1) working day. If the account manager needs to clarify anything on your quote request they will be in touch within one (1) working day.

Question 51

Where can I find my quotes?

Accepted Answer

You can find your quotes in “My Quotations” where you’ll be able to see the Project name, request date, issue date, status, number of items, expiry date, and total price at a glance. Click into your quotation to view the full line-by-line breakdown with specifications, customisations and notes.

My Quotations can be found by clicking on the My Projects 📁 icon. Or visit your quotes from here.

Question 52

Can I cancel a quotation request?

Accepted Answer

Yes. When you’ve submitted a quote on your Projects you will see “Quotation Requested” at the bottom of the screen next to the total, along with two additional buttons - “Review” and “Cancel.”

“Review” will open a window with current, and previous versions of your quotes where you can view or cancel requests.

“Cancel,” as the name implies, means you can cancel the quote request directly from the Project page.

Question 53

Does the total price shown in Projects include delivery costs?

Accepted Answer

Yes, if you’ve added Delivery to your project, but there are certain caveats.

Delivery prices can be automatically calculated for you within certain limitations.

The delivery address must be in the U.K.
The delivery and installation must take no more than one (1) working day.
The full order must fit on an 18-tonne truck

Any deliveries that don’t fit this criteria will need to be quoted manually to provide you with an accurate delivery price.

Pallet deliveries within the UK can be calculated online for any size job.

Question 54

What about international deliveries?

Accepted Answer

International deliveries cannot be calculated automatically due to a myriad of factors that come into play with delivering large shipments internationally.

Please request a quotation for the project and provide the destination address, our team will quote for those manually.

Click here to learn more about international delivery options

Question 55

Can I collect from your warehouse to avoid delivery costs?

Accepted Answer

Yes, collection from our warehouse is absolutely an option. Simply select “Collection” in the shipping method before submitting your Project for a quote.

Collection will reduce your lead times by one (1) week. Please keep in mind that collections from our warehouse need to be arranged. Contact your account manager for more information.

Question 56

Can I export a Project?

Accepted Answer

Yes, you can export your projects. Choose from PDF or PowerPoint format, and choose whether to include two or four products on each page of your exported file. PRO Feature 👋

You can also export a Project as an eQuote. If your project doesn’t contain any non-standard customisations you’ll have the option to export your Project as an eQuote in either PDF or Word format. See FAQ “What is an eQuote?” for more details.

You can export a project by clicking the “Export” button on the top right of the Project page. An export screen will open where you can select to export the Project or create an eQuote.

Question 57

What is an eQuote?

Accepted Answer

An eQuote is essentially the same as a formal quotation but it can be automatically generated. The costs will be accurate as long as your project doesn’t contain any suggested items, or non-standard customisation requests and has delivery priced in.

Question 58

Can I invite collaborators?

Accepted Answer

Totally! We love collaboration.

Invite other users by clicking the “share” button inside your Project or the ⋮ button on the Projects listing page and then clicking “share.”
A “Share Project” pop-up will appear where you can enter the email addresses of the people you want to invite.
Set the permission levels you want for each invitee. Choose between Editor or View-only.
Click the “Share” button to complete sharing.

Anyone you invite will need to be registered (or register) on our website, in order to access the shared Project.

Question 59

How do I remove someone from a shared project?

Accepted Answer

If you need to update the permissions or remove someone from a Project altogether you simply click on the “Share” button inside your Project or the ⋮ button on the Projects listing page and then click “Share.”

Click on the dropdown next to the name of the person you need to edit. You can choose “Viewer,” “Editor,” or “Revoke Access.” Then click “Share” to confirm your selection.

Question 60

Can I rename a Project?

Accepted Answer

Yes, you can rename a Project using the ⋮ button on the Projects listing page or from the Project page itself by clicking on the project name.

Question 61

Can I duplicate a Project?

Accepted Answer

Yes, you can copy a Project by using the ⋮ on the Projects listing page or from the Project page itself.

Question 62

Can I archive a Project?

Accepted Answer

Yes, you can archive a Project by using the ⋮ button on the Projects listing page or from the Project page itself.

Archiving a Project will remove it from your active list and only show your current jobs. You can still access archived Projects from the Project listing page in case you need to reference or restore them.

Question 63

How do I unarchive an archived Project?

Accepted Answer

If you’ve chosen to archive a project and want to bring it back into your active projects list you can access your archived Projects through your Projects listing page.

Select the Project you want to unarchive and click “Restore.”

The Project will now appear in your active projects list.

Question 64

Can I delete a Project?

Accepted Answer

Yes, you can delete a Project by using the ⋮ button on the Projects listing page, however, we recommend archiving instead. If you choose to delete it, the system will ask you to confirm your choice to permanently remove the Project from your account.

Frequently Asked Questions